From: route@monster.com
Sent: Thursday, December 29, 2016 6:18 AM
To: hg@apeironinc.com
Subject: Please review this candidate for: csr dallas
This resume has been forwarded to
you at the request of Monster User xapeix03
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OBJECTIVE: |
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EXPERIENCE: |
11/2007 - 3/2011 |
Tellabs |
Richardson, TX |
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Industry: |
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Tier 1 and Service Desk ( English,
Spanish and Portuguese) |
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Responsible for front line 24 X 7
X 365 support of all technical inquiries coming into the technical support
organization via Telephone, Live-Chat, Fax, E-Mail and the Tellabs Portal.
Used the Knowledge Management tool to solve and close informational cases
reported by internal and external Tellabs customers and follow up on open
cases in a timely manner. Supported customers with navigation through
extranet site.Escalatde critical cases to Customer Service Management in
accordance with Tellabs escalation procedure setting up conference bridges
with the customer and monitoring to ensure all appropriate troubleshooting
teams are engaged.Notify customers of current account impacting “flashes”,
customer specific instructions and review service entitlements. Provide
customers with service and support options available to them through support
agreements and follow up with Sales generating leads as they arise.Performed
customer specific monitoring on a case by case basis using remote access
tools.Process advanced replacement RMAs using web based tools. Follow through
with associated departments to escalate or expedite critical
shipments.Monitored call hold times using ACD monitoring tools and notify TAC
and Management team if necessary to ensure prompt response to customers. |
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4/2006 - 10/2007 |
J & J Transport |
Carrollton, TC |
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Industry: |
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Call Brokers, Get Loads, Dispatch
Drivers, Payroll, Cash Bills, Accounting, Bookkeeping. |
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1/2004 - 5/2006 |
Angelo & Vitos Pizzaria |
Dallas, TX |
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Industry: |
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Took Customer Orders, Customer
Services, Physical Inventory, Organized Schedules for Staff. |
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6/2000 - 11/2004 |
Excellent Painting |
Carrollton, TX |
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Industry: |
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Payrool, Accounting, General Clerk
Duties, Supervise Jobs, Job Schedules |
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EDUCATION: |
6/2001 - 9/2004 |
Brookhaven College |
US |
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ESL 1 Thru 4English ( Credit
Class) Reading/ Writing/ Grammar/ Listening/ Speaking/ Speech.Quickbooks 2006 |
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2/1996 - 11/1998 |
UNIVALI- Universidade do Vale do
Itajai |
Brazil |
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Undergraduate |
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2/1991 - 11/1995 |
UNIVALI-Universidade Do Vale do
Itajai |
Brazil |
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SKILLS: |
Skill Name |
Skill Level |
Remedy |
Intermediate |
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Microsoft Outlook |
Intermediate |
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VPN Client |
Intermediate |
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Avaya IP Agent |
Intermediate |
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CMS |
Intermediate |
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Quickbooks 2006 |
Intermediate |
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Internet |
Expert |
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Microsoft Outlook |
Beginner |
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LANGUAGES: |
Languages |
Proficiency Level |
English |
Advanced |
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Portuguese |
Fluent |
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Spanish |
Advanced |
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